PRIVACY POLICY

1. Information We Collect

We collect information in order to provide safe, efficient, and reliable transport services.
We only collect the information necessary for booking, communication, operations, and safety.

1.1 Personal Information

This includes:

• Full name
  
• Phone number
  
• Email address
  
• Company or organization details
  
• Identification details when required (e.g., for corporate or school transport access)
  
  

1.2 Booking & Transport Information

• Pickup and drop-off locations
  
• Route and timing details
  
• Number of passengers
  
• Payment details (no card information is stored by us directly)
  
• Special requests or operational notes
  
  

1.3 Automatically Collected Information

• IP address
  
• Device information
  
• Browser type
  
• Website usage and interaction data
  
• Cookies (explained below)
  
  

1.4 Vehicle & Safety Monitoring Information

Some of our vehicles use:

• GPS tracking
  
• Trip logs (speed, route, timestamps)
  
• CCTV footage (only where permitted by RTA)
  
  

This data is used strictly for safety, compliance, and operational efficiency.

2. How We Use Your Information

We use your information solely to deliver professional, safe, and reliable transport.
Your data is never sold or shared for marketing without your consent.

We use your information to:

• Book and manage transport services
  
• Communicate route updates and scheduling
  
• Manage driver assignments
  
• Improve fleet safety and punctuality
  
• Process payments and invoices
  
• Maintain compliance with RTA and UAE transport regulations
  
• Provide customer support
  
• Protect passengers and prevent fraudulent activity
  
  

GPS and Trip Data Uses:

• Monitor vehicle safety
  
• Optimize routes
  
• Ensure driver compliance
  
• Provide real-time updates when needed
  
  

3. Sharing of Information

We do not sell or trade your information.
We only share data when necessary and lawful.

We may share your information with:

• Drivers & Transport Staff: limited to route details and passenger lists needed to perform the service.
  
• Government or Regulatory Authorities: when required by Dubai RTA or UAE law.
  
• Payment Processors: for invoice settlement or online payments.
  
• Internal Operations Team: for customer support, scheduling, and safety monitoring.
  
  

All third parties are required to maintain confidentiality and use your data only for service-related purposes.

4. Data Storage & Security

We use secure systems and operational safeguards to protect your information.

Our security measures include:

• Encrypted communication channels
  
• Secure servers located within the UAE
  
• Access restrictions for internal staff
  
• Regular system audits
  
• Compliance with UAE Cybersecurity and Data Protection standards
  
  

We retain data only as long as necessary for operational, legal, and safety purposes.

5. Cookies & Website Tracking

Our website uses cookies and analytics tools to improve user experience.

Cookies help us with:

• Website performance and speed
  
• Understanding traffic and usage
  
• Improving user experience
  
• Security and fraud prevention
  
  

You may disable cookies through your browser settings, but the website may not function optimally.

6. Camera, GPS & Monitoring Systems

Certain vehicles may use:

• GPS tracking
  
• Telematics systemsCCTV (where permitted)
  
  

These are used strictly for:

• Passenger safety
  
• Operational management
  
• Driver compliance
  
• Incident investigation
  
• Route monitoring
  
  

We do not use CCTV or GPS data for marketing or unrelated purposes.

7. Data Retention

We retain personal data only for as long as needed to:

• Provide services
  
• Maintain safety logs
  
• Comply with Dubai RTA regulations
  
• Meet UAE legal and financial requirements
  
  

Retention periods vary depending on service type and regulatory obligations.

8. Your Rights

You may request the following at any time:

• Access to your personal information
  
• Correction of inaccurate data
  
• Deletion of data no longer required
  
• Information on how your data is processed
  
  

Requests can be sent to our official email below.

9. Children’s Privacy

For school transport or minors traveling on our vehicles:

• Data is collected only from the school/authorized guardian
  
• No marketing or contact is made directly with minors
  
• Data is used strictly for safety and route management
  
  

10. Third-Party Links

Our website may contain links to external services.
We are not responsible for the privacy practices or content of external websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a new “Last Updated” date.
Continued use of our services indicates acceptance of updated terms.

12. Contact Information

If you have questions, concerns, or data-related requests, contact us:

• City Bus Rental Services — Dubai
  
• Phone: +971 52 123 4567
  
• Website: www.citybusrentalservices.com
• Office: Dubai, United Arab Emirates